For every purchase of Gold or Diamond Jewellery/Ornaments made at any Bhima store in the UAE earns loyalty points.

Points can be redeemed at the time of billing. Our stores will be equipped with the software that facilitates point redemption. Billing staff will initiate the redemption process through the software, and upon customer confirmation, an OTP will be sent for verification. Once OTP is entered, points will be redeemed, and any remaining payment has to be settled through cash or card.

Customers can currently check their points by providing their mobile number to the Billing staff. By entering the mobile number in the software Bhima Staff can share information of the points customer is holding. Additionally, we're working on alternative methods for customers to independently check their points.

Do customers earn points for purchasing Gold Coins or Gold Bars?

No. Points will not be issued for purchasing Gold Coins & Gold Bars.

No. Customers cannot redeem the points for buying Gold Coins or Gold Bars. Points can be redeemed only for buying Gold or Diamond Jewellery/Ornaments.

No, points cannot be transferred from one person to another person.

Points can be transferred to another mobile number, if appropriate justification and id proof (Emirates ID or Passport copy) is given. To initiate this process, the store needs to send a formal request to our team via email along with the proofs.

Yes. Points have an expiry date. We will provide information in advance about the validity period of the points in our terms and conditions.

In the event of Sales returns, points awarded will be deducted accordingly.

The minimum age requirement is 18 years.

Staff should be knowledgeable about the program, explain point accumulation and redemption, and help address customer queries or concerns.

Yes, customer earn points on referrals. We will share details separately in this regard.

The program is open to all the customers who does shopping at any Bhima store in UAE, who meet the minimum age requirement and agree to the program's terms and conditions.

No separate sign up is required. Once a customer makes a purchase at any Bhima Store in UAE, they automatically start earning loyalty points.

For 1000 AED spent on Gold or Diamond Jewellery at Bhima, customers can earn 1000 points. The value of this 1000 points ranges between 2.5 AED to 20 AED.

There is no limit on the maximum number of Loyalty Points earned on transactions done at Bhima Stores in UAE.